Real People. Local Service. A Partner You Know by Name.

We don’t believe in call centers or ticket numbers. We believe in showing up in person for the businesses that make Metairie, Kenner, and New Orleans thrive.

Work With Us

Meet the Team

  • Jake Malone

    Owner, Malone Payment Solutions

    Born in Monroe, Louisiana, Jake Malone spent much of his childhood moving throughout the state before eventually settling in the New Orleans area. He attended Jesuit High School, where he played both football and baseball, before continuing his education at Louisiana State University.

    Jake's professional journey began at Fradella's Collision Center, where he spent 16 years learning every aspect of the business. Starting by sweeping floors and helping wherever needed, he worked his way through the company and eventually helped lead daily operations until the business was sold.

    Those years gave Jake a deep appreciation for what local business owners face every day. He understands the pressure of managing employees, serving customers, controlling expenses, and keeping operations running smoothly because he's lived it himself.

    After the sale of Fradella's, Jake and his father saw an opportunity to continue serving local businesses by acquiring Sorensen Processing and launching Malone Payment Solutions.

    Today, Jake approaches payment processing from the perspective of a business owner rather than a salesperson. He understands that when payment systems go down, business slows down. He understands that every expense matters. And he believes that strong local businesses are the foundation of strong communities.

    As President of the Alono Club, Jake is passionate about creating opportunities for others and investing in the people and businesses that help Southeast Louisiana thrive. His mission is simple: provide local business owners with reliable payment solutions, transparent guidance, and the kind of personal service that has become increasingly rare.

    For Jake, payment processing isn't just about transactions. It's about helping local businesses grow, create jobs, and strengthen the communities they serve.

A Local Revenue Partner

Most payment processors are faceless corporations.

At Malone Payment Solutions, we are your local revenue partner. Our mission is to protect your ability to get paid by providing clarity, stability, and a personal connection that you can’t find at a national level. Currently focused on Metairie, Kenner, and New Orleans, we are dedicated to helping local owners grow. We know our clients personally, and they know they can count on us to be there when it matters most.

What Malone Payment Solutions was founded on

  • In-Person Support.

    We live where you work. When you have a question, we don’t just answer the phone—we show up at your door.

  • Proactive Partnership.

    We don’t wait for you to have a problem. From free quarterly paper delivery to ongoing system reviews, we stay ahead of your needs so you can stay ahead of your business.

  • Built for Louisiana.

    We understand the unique rhythm of Louisiana business, from high-volume seafood markets to tourist-heavy retail. We specialize in serving locally owned small businesses—never national chains.

Clarity You Can Count On

Business owners fear overpaying and system failures.

We provide confidence through transparent pricing and emergency support. Whether it's a free review of your merchant statement to find hidden costs or bringing you backup equipment when your system goes down, we are here to keep you running.

Frequently Asked Questions

Still have questions? Take a look at the FAQ or reach out anytime. If you’re feeling ready, go ahead and submit a statement for review .

Submit a Statement

  • We noticed that local New Orleans and Metairie business owners were being treated like numbers by national processing giants. We started MPS to provide a local alternative where the person who manages your account is the same person who shows up at your door to help.

  • It means we don't wait for things to break. High-touch means we are proactive, delivering your receipt paper before you run out, stopping by to check on your system, and being available via text or call whenever you need us.

  • Currently, our focus is exclusively on Metairie, Kenner, and the Greater New Orleans area. We believe that to provide the level of on-site support we promise, we need to be close enough to drive to our clients at a moment's notice.

  • A bank or a national firm often uses a call center for support. If your system goes down on a Saturday night, you’re stuck on hold. With MPS, you have a local partner. We provide emergency backup equipment and personal support because we understand that for a local business, every minute of downtime matters.

  • We specialize in locally owned small businesses, the backbone of our community. From neighborhood seafood markets and liquor stores to mechanics and retail boutiques, we build solutions for owners who value a personal handshake over a corporate contract.